Chapter 9: IS in Business

The Government Accountability Office said the Federal Communications Commission needs to ramp up oversight in the wireless industry and do a better job at ensuring the consumers are protected under the law. With more focused attention on the wireless cell phone industry due to the capabilities cell phones offer nowadays and also with the rise in texting and social networking capabilities from the palm of your hand, sales and concern are up. The question is have cell phone companies been getting away with being allowed to charge outrageous fees for canceling a cell phone line or adding certain upgrades to each plan. Whatever the case may be, the government is stepping in to ensure to consumers that they are aware of the mass amounts of complaints that comes through their mail describing of this soc called highway robbery that's going on under their nose. This form of business intelligence will allow for the government to analyze data received by the companies involved and make a decision as to if there is any fowl play going on. Many people are unhappy with the way these companies are conducting business and feel their getting cheated.

Associated Press (2009)Globe Newspaper Company. Tougher Wireless Standards Urged,
http://www.boston.com/business/technology/articles/2009/12/11/tougher_wireless_standards_urged/